Refund policy

 

📦 FasciaEdge Return & Refund Policy

At FasciaEdge, we stand behind the quality of our products and want you to be 100% satisfied with your purchase. If for any reason you’re not, our return policy is designed to make the process simple, fair, and transparent.

✅ Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

  • Unused and in original condition: The product must be untouched, unopened, and free of any signs of use (e.g., no scratches, wear, or damage).
  • Original packaging: All tags, labels, and protective materials must be intact and undamaged.
  • Proof of purchase: A receipt, order confirmation email, or invoice is required to process your return.
  • Return window: Requests must be initiated within 30 days of delivery.

❌ Non-Returnable Items
The following are not eligible for returns or refunds:

  • Digital products: All sales of online courses, guides, or digital downloads are final. Due to the nature of digital goods, we cannot accept returns or issue refunds once access has been granted.
  • Gift cards: Non-refundable and non-transferable.
  • Sale items: Products purchased at a discounted price (e.g., clearance, flash sales) are final sale and cannot be returned.
  • Used or damaged items: Products showing signs of use, missing parts, or damage not caused by FasciaEdge are ineligible.

🔄 How to Initiate a Return

  1. Contact Us First
    Email our support team at support@fasciaedge.com with:

    • Your order number or proof of purchase.
    • A clear photo of the unused product in its original packaging.
    • The reason for the return.

  2. Receive Return Authorization
    Our team will review your request and, if approved, provide you with:

    • A Return Merchandise Authorization (RMA) number (required for all returns).
    • Instructions for shipping the item back to our facility.

  3. Ship the Item Back

    • Mail your return to:
      Rollins Athletics Inc.
      16336 23A Ave, #88
      Surrey, BC V3Z 0S5
      Canada
    • You are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for items over $75. FasciaEdge is not liable for lost or damaged returns without proof of delivery.

  4. Inspection & Approval
    Once received, our team will inspect the item. If it meets our eligibility criteria, your refund will be processed within 5 business days.

💰 Refunds

  • Refund method: Credits will be issued to your original payment method (e.g., credit card, PayPal).
  • Processing time: Refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider. Note: Some institutions may take longer.
  • Deductions: The cost of return shipping will be deducted from your refund. For example, if your refund is $100 and return shipping was $15, your final refund will be $85.

⚠️ Late or Missing Refunds?
If you haven’t received your refund after 10 business days:

  1. Check your bank account and spam folder for confirmation emails.
  2. Contact your credit card company or bank—refunds may take additional time to post.
  3. If the issue persists, email us at support@fasciaedge.com with your order details.

🔁 Exchanges

We do not offer exchanges for change of mind or sizing preferences. However:

  • Defective or damaged items: If your FasciaEdge product arrives damaged or defective, contact us immediately at support@fasciaedge.com with photos/videos of the issue. We will:
    • Replace the item at no cost to you, or
    • Refund the full purchase price (including original shipping fees).
  • Wrong item shipped: If you received the wrong product, we’ll cover the cost of returning the incorrect item and shipping the correct one.

🎁 Gifts

  • Marked as a gift: If the item was purchased as a gift and shipped directly to you, we’ll issue a gift credit for the value of the return (minus return shipping costs). A digital gift certificate will be emailed to you once the return is processed.
  • Not marked as a gift: If the gift giver had the order shipped to themselves, the refund will be issued to their original payment method. They will be notified of the return.

🚚 Shipping Policy

Order Processing & Delivery

  • Processing time: Orders are shipped within 2 business days of placement (excluding weekends and holidays).
  • Delivery time:
    • Domestic (Canada/USA): 5–10 business days after dispatch.
    • International: 10–20 business days (varies by location; customs delays may apply).
  • Tracking: A tracking number will be emailed to you once your order ships.

Shipping Costs

  • Standard shipping: Free for orders over $75 (Canada/USA). For orders under $75, a flat rate of $9.99 applies.
  • International shipping: Calculated at checkout based on destination.
  • Expedited shipping: Available at checkout for an additional fee.

Lost or Damaged Shipments

  • Lost packages: If your order does not arrive within the estimated delivery window, contact us at support@fasciaedge.com. We will investigate with the carrier and, if confirmed lost, reship or refund your order.
  • Damaged in transit: Inspect your package upon arrival. If damaged, do not discard the packaging and contact us within 48 hours of delivery with photos. We will replace the item or refund you.

❓ Questions?

We’re here to help! For any inquiries about returns, refunds, or shipping, email us at support@fasciaedge.com. Our team responds within 24–48 hours on business days.

Note: FasciaEdge reserves the right to refuse returns that do not meet the above criteria. By purchasing from us, you agree to these terms.